HARVEST PROMISE - BACK-UP WHEN YOU NEED IT, GUARANTEED
Back-up when you need it, guaranteed*
Hour after hour and day after day, you cannot afford to stop during the harvest. That’s why John Deere created Harvest Promise – one of the most comprehensive support package in farming. We promise to get any parts you need within 24 hours of placing your order.
If we fail and your combine can’t harvest, we’ll provide you with a back-up machine for free to keep you moving. It’s that simple.
The Expert Check is the way to get your combine ready for the next harvest season. John Deere’s specially trained and certified inspection experts know which components require special attention thanks to our sophisticated tools based on expertise from thousands of harvests.
24-HOUR PARTS PROMISE
You cannot afford to stop during the harvest. That’s why John Deere invested in one of the best parts logistics in the agriculture business. With more machines in the field than any other manufacturer, we hold more parts stock than anyone else. It all means we consistently deliver more than 97 percent of all orders within 24 hours. So whatever the challenge, you can rely on us to keep you moving.
John Deere will provide a backup machine if parts are delivered too late. There is no payment or complicated paperwork required. We’ll take care of everything. What makes a difference is that we are not just paying a contractor. We physically have combines in the right amount and the right size on reserve at the dealership to make our promise come true if needed.
*NOTE: Eligible are all John Deere combines that are a maximum of 7 years old, maintained in line with the operator’s manual, and utilizing genuine parts only and Expert Check after-season assessment with subsequent repair work carried out as recommended. Available only at participating dealerships.
24-HOUR PARTS DELIVERY
Whatever the challenge, you can rely on John Deere to keep you moving
John Deere’s parts network is one of the biggest in the agriculture business. With more machines in the field than any other manufacturer, including more than 112,000 S-Series Combines, we hold more parts in stock than anyone else. It all means we consistently deliver more than 97 percent of all orders within 24 hours. So whatever the challenge, you can rely on us to keep you moving.
Every dealer stocks enough parts to fulfil eight out of 10 orders immediately. Open hours are also longer during the harvest season for late-night urgent orders. You can also check their stock and order directly on JDParts.com 24/7.
If your dealer does not have the part, they can check the stock of 1,900 other dealers throughout Europe using the Parts Locator.
If the part is not in dealer stock, we have regional parts warehouses in Sweden, the UK and the main European Parts Distribution Centre (EPDC) in Germany. Open 24/7, the EPDC is the size of eight football pitches, stocking more than 275,000 parts from a knife bolt to a 10.7-m (35-ft) combine auger. Order to shipping takes less than 2 hours thanks to advanced logistics and packaging systems.
If needed, we grab spare parts directly from the assembly line in our factories, even on the weekend.